I work with training providers, businesses, and organisations to design and deliver learning experiences that engage, inspire, and create lasting change.
Whether you’re looking for a fresh pair of eyes on a project or longer-term consultancy support, I bring a blend of humour, passion, and innovation to everything I do.
My approach is grounded in years of experience across sectors including retail and hospitality, aviation, professional services & healthcare - always with a focus on people and what really makes learning memorable.
Areas of expertise include:
⭐ Learning design and facilitation
⭐ Customer experience and service excellence
⭐ Personal effectiveness and professional development
⭐ Soft skills and behavioural training
⭐ Trainer coaching and development
⭐ Learning Audits & QA
⭐ Onboarding Development
⭐ Evaluation and impact measurement
If you’re looking for someone who can blend creativity with structure and bring fresh energy to your learning offer, I’d love to collaborate.
I design and deliver training that connects - whether it’s for one person or one hundred.
I work with all levels of seniority, from frontline staff to C-suite leaders, and adapt each session to the audience, ensuring it’s practical, engaging, and relevant.
Training can be delivered virtually or face-to-face, depending on what works best for your people and business. Sessions are always interactive, thought-provoking, and focused on real-world outcomes.
I’ve had the privilege of working with a diverse range of organisations, both directly and through partner training providers, including:
British Airways, NHS, Swatch Group, House of Lords, London Gynaecology and TFL (plus many more across professional services, retail, and healthcare).
These collaborations have strengthened my belief that great learning starts with understanding people; their needs, challenges, and the culture they work in.
I believe learning should feel real, relevant, and human. My approach is grounded in curiosity, collaboration, and kindness, creating space for people to think, explore, and grow while having a genuinely good time doing it.
I take time to understand your goals, culture, and people before shaping any solution. Whether that’s a bespoke workshop, a one-to-one coaching session, or a large-scale learning event, I’ll work with you to make sure it lands and lasts!
If you’d like to explore working together as a consultancy client, associate partner, or for bespoke training, I’d love to hear from you!
The Wildflower Group Ltd T/A Claire Soden Consultancy | Company number 13328702